If you are unable to keep your scheduled appointment, we require a 48-hour advance notice. An additional 24-hour grace period may be granted under extenuating circumstances. We have implemented this cancellation policy out of respect for your Service Provider’s time, in the interest of protecting our Team’s income potential, and to uphold a level of professionalism in our day-to-day operations and to better serve you if you are on a service wait list.

We give a 10 minute grace period; however If you’re going to be late to your reservation time please give us a call. if you will be more than 20 minutes late to your reservation you may be asked to reschedule.

If you are having any symptoms or feeling ill please call to reschedule your reservation.

Children are welcome - However, due to the relaxing nature of the Open Hair Miami experience, we respectfully request children practice quiet time while visiting with a parent that is receiving a service. As much as we love our furry friends, please leave your pets at home. It is against regulations for animals to be inside a salon, unless it is a service animal.

We except all major credit cards. Visa, Mastercard, Discover & American Express.